Comcast Massive Fail: Who’s to Blame?
July 29, 2014, 1:48 pm
Filed under: Customer Experience, Customer Service, Customer Service Consulting, Customer Service quotes, Customer Service Revolution, Customer Service skills, Customer Service Training, Service Aptitude, World Class Internal Culture
Filed under: Customer Experience, Customer Service, Customer Service Consulting, Customer Service quotes, Customer Service Revolution, Customer Service skills, Customer Service Training, Service Aptitude, World Class Internal Culture
Cable company rep bullys Customer trying to cancel service – A Comcast Customer service representative makes it almost impossible for a Customer to cancel his cable service. The Customer, who recorded the call midway through, is harassed and scolded for nearly 10 minutes by the rep. This story has exploded all over the Internet and received national media attention. Listen to the recorded call yourself.
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