John DiJulius | Customer Experience Blog

An Oscar Mistake
March 8, 2017, 6:14 am
Filed under: Customer Service, Zero Risk
Mistakes Happen 


By now you have probably seen the Oscar screw-up in which Warren Beatty and Faye Dunaway where given the wrong envelope and falsely announced that “La La Land” had won the Academy Award for best picture. It was a very unfortunate mistake, one I think the majority of the public felt bad about and understood that mistakes happen (Steve Harvey was forgiven for his similar screw-up at the Miss Universe 2015 pageant).


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