Company Service Aptitude Test (C-SAT)
When it comes to Customer service, do you know the rating for your company, location or department? The DiJulius Group has created an incredibly powerful tool called the Company Service Aptitude Test (C-SAT).
The C-SAT not only pinpoints the Service Aptitude Level of your organization, but more importantly, it lets management know where the strengths and opportunities are in order to get to the next level. The C-SAT is based on the X-Commandments to providing a World-Class Customer experience from the groundbreaking book What’s the Secret? These are the 10 principles shared by every great Customer service organization.