John DiJulius | Customer Experience Blog

urX | The Best Customer Service Quotes Ever Said
October 5, 2016, 6:02 am
Filed under: Customer Service, Customer Service quotes

There is an Uber Coming to Every Industry

Customer Service has never been more important than it is today. Today is known as the digital disruption era. Understand this: there is an Uber coming to every industry.

The more you intersperse technology between the customer and the company, the more you create complex systems prone to breakdown, and the more you remove the sense of dealing with a human being. Whether the technology is complex voice mail systems or social media, the net effect is to DEPERSONALIZE contact between customer and company.



Comments Off on urX | The Best Customer Service Quotes Ever Said

Comments are closed.

%d bloggers like this: