John DiJulius | Customer Experience Blog

Out-Love Your Competition
September 28, 2016, 9:24 am
Filed under: Customer Service
This is one of my favorite new phrases. Think about it. Nearly everything can be copied: the products or services that you sell, your décor, website functionality, menu, and prices. Can you really out-work your competition? Can you out-think them? The one area you can get a distinct competitive advantage is by out-loving the businesses you compete against. The only way to do that is stop the typical complaining that goes on about how difficult Customers can be, and just start appreciating them.
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