John DiJulius | Customer Experience Blog


It’s Not All About You | Captain Charlie Plumb Keynoting Secret Service Summit
July 13, 2016, 6:03 am
Filed under: Customer Service, Robin Dreeke FBI, Secret Service Summit
It’s Not All About You

Many successful people know how to build rapport. That is how and why they have risen to the success they have. However, what they don’t know is how to teach it and how to train their employees to do it. Former FBI agent, Robin  Dreeke, shares how to build rapport with anyone, even strangers instantly in his book It’s Not All About “Me”. I thoroughly enjoyed his techniques.

Human Beings Are Genetically Coded to Be Self-Centered

Dreeke shares how studies have repeatedly shown the happiest individuals in the world are the ones with meaningful relationships. “The main objective in all engagements is simple; the person you are engaging must leave the conversation and interaction feeling better for having met you,” he writes. “A great conversationalist and rapport builder will put the entire focus on the other individual. When we aren’t anxious to tell our own story, we also tend to listen and hear better.”

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