John DiJulius | Customer Experience Blog


Be incapable of discouragement | Talk less – smile more | Verne Harnish Keynoting the Summit
June 15, 2016, 6:48 am
Filed under: Customer Service, Customer Service Training, Verne Harnish
Talk less – smile more

Richard Branson shares great advice in his blog titled, Talk less – smile more. “If everyone [talked less and smiled more] the world would be a happier place. Stop to really listen, pay attention to your companion, and truly hear what they are saying, is all too rare. Often we are too quick to step in and talk over them, especially in the business world. When you take a step back, smile, and listen, it can be really rewarding. It will also often end up in a more meaningful connection, which will in turn lead to more smiles.”

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