John DiJulius | Customer Experience Blog


Part time employees hurting companies’ Customer Service
June 8, 2016, 6:07 am
Filed under: Customer Service, Customer Service skills
Are part-time employees hurting the Customer Experience your company delivers?
Since the recession and Health Care Reform we have seen a huge trend of companies shifting workers to part-time to lower payroll and avoid paying for employee health insurance. However, there is one company, Sheetz, headquartered in Altoona, PA, that is bucking that trend and is made up of a majority of full-time workers. Leaders at the convenience-store and gas-station chain say having full-time workers behind the register results in better customer service, lower turnover and a more engaged workforce.  Executives agree this will lead to higher sales and profits, which was reported in an article, “Full-Time Hires Buck the Trend at Fast-Food, Retail Chains.”

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