John DiJulius | Customer Experience Blog


Results from Building a Relationship Center
June 1, 2016, 6:50 am
Filed under: call center training, Customer Service
I have heard some great feedback since my article titled, “Turning your Call  Center into a Relationship Center” was published at the end of March.  Many people have shared with me that they have implemented some of the tools discussed and have seen success in a very short time.  Others shared that they have identified a date to conduct their own Customer Experience Cycle (CEC), and will keep me posted on the results.

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