John DiJulius | Customer Experience Blog


Do you have a CX War Room? Zuckerberg unveils Facebook’s 10-year plan
May 4, 2016, 6:12 am
Filed under: Customer Experience, Customer Service, Stossel
My medical care is excellent but the customer service stinks

John Stossel wrote his most recent blog from New York-Presbyterian Hospital where he is being treated for lung cancer.  Stossel is the host of “Stossel” (Fridays at 9 PM/ET), a weekly program highlighting current consumer issues and appears regularly on the Fox News Channel. Here are some excerpts of his hospital experience:

“My doctors tell me my growth was caught early and I’ll be fine. But as a consumer reporter, I have to say, the hospital’s customer service stinks. Doctors keep me waiting for hours, and no one bothers to call or email to say, ‘I’m running late.’ Few doctors give out their email address. Patients can’t communicate using modern technology…I fill out long medical history forms by hand and, in the next office, do it again. Same wording: name, address, insurance, etc.”

Check Stossel’s post: My medical care is excellent but the customer service stinks.

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