John DiJulius | Customer Experience Blog


Do you know your company’s biggest expense? | Author hunts down bad reviewer and knocks her out
April 27, 2016, 8:07 am
Filed under: Customer Service

What is the biggest cost to a company?

Robbie Richards writes for JitBit, a company that provides live chat and helpdesk software to help businesses simplify and improve their customer support.  He provided a great piece on every company’s biggest expense.  Ask a business owner or CEO that question and you’ll get answers like: R&D, payroll, and advertising.  And, while all are very important to growing a successful business and come with significant costs…they are not the costliest.  The truth is, the biggest cost to your business doesn’t actually show up as a line item on any balance sheet or expense report. Any company’s biggest expenses is poor Customer service.

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