John DiJulius | Customer Experience Blog


Incredible B2B Customer Service
March 23, 2016, 5:10 am
Filed under: B2B Customer Experience, Customer Service
Carle Publishing is a great example of a business that made the Customer Experience they deliver their #1 competitive advantage. Carle Publishing, headquartered in Eastern Canada, competes in a specialized niched marketing industry. However, they have been experiencing incredible sales growth and Customer retention. Carle Publishing creates customized printed and digital magazines for regional and national brands looking to reach a niche target audience, as well as independent insurance agencies all over North America. “Right now, we are experiencing almost 80%+ growth year over year, and are achieving close to a 100% retention rate, largely attributed to the customer service we have learned from The DiJulius Group,” says Andy Buyting, CEO and President.

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