John DiJulius | Customer Experience Blog


Chick-fil-A bringing back family time | Do you trust your Customers?
March 9, 2016, 7:05 am
Filed under: Customer Experience, Customer Service
Chick-fil-A bringing back family time by offering a cellphone challenge

How many times has this happened to you; you go to dinner with your family and you realize no one is talking because they are all on their phones checking their Facebook status, Twitter & Instagram accounts and responding to texts? I am embarrassed to say it has happened to me more times than I can count. Americans now spend an average of 4.7 hours per day on their phone, according to a 2015 Informate Mobile Intelligence study.  “We really want our restaurant to provide a sense of community for our customers, where family and friends can come together and share quality time with one another,” said Brad Williams, operator of Chick-fil-A in Suwanee, GA.

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