John DiJulius | Customer Experience Blog


Dublin software company has proven way of screening applicants| Customer who can’t return coat goes viral | Make Big Happen
February 10, 2016, 7:10 am
Filed under: Customer Service, Service Aptitude
Luck of the Irish

I recently had the pleasure to speak in Ireland for the Phorest Software Company. Phorest is the leading provider of salon software in Ireland and the United Kingdom. While working with Phorest, I was extremely impressed not only by what their software can do for their clients, but the incredible employee culture at Phorest.

Customer Satisfaction Real Time

Phorest Software allows their clients (salons & spas) to contact their customers via email/text within 30 minutes of the customer leaving the salon, asking the customer to rate their salon experience on a scale of 1-5. Similar to how the Uber app asks you to rate your driver. This gives the salons real time data on their service providers. The salon managers can run an end-of-day report showing how Customers rated each service provider.  This really holds accountability and keeps management teams and employees focused on customer satisfaction.

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