John DiJulius | Customer Experience Blog

Amazonian Culture | The Art of the Experience
September 9, 2015, 4:23 pm
Filed under: Customer Service

The following is written by Dave Murray, Senior Customer Experience Consultant for The DiJulius Group

I was as surprised as anyone when I first heard about the New York Times article reporting issues regarding Amazon’s internal culture. After all, the great service providers I have dealt with seem to be full of people that love their jobs and their companies. How could Amazon build this great service organization if the internal culture were driven by fear as opposed to growth and fulfillment?

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