John DiJulius | Customer Experience Blog


What Happens in Your Organization When Someone Says ” I Quit”?
May 19, 2015, 4:36 pm
Filed under: Customer Service

The following is written by Dave Murray, Senior Customer Experience Consultant for The DiJulius Group

On a recent Linked-In post, Fred Reichheld wrote a very entertaining and insightful article about the right way to treat employees when they quit your organization. The article titled, “Four Reasons Not to Be a Jerk When Employees Say Goodbye,” focuses on how you should treat departing employees, along with some pretty compelling reasons as to why. For those of you who do not know, Fred is the creator of the Net Promoter System, as well as an author and sought after speaker on the subject of loyalty.

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