John DiJulius | Customer Experience Blog

Culture reflects Leadership
April 21, 2015, 4:26 pm
Filed under: Customer Service
Take my building, my equipment, all my money, my land, 
but leave me my people and in one year I will be back on top again. 
-Andrew Carnegie              

Last but most important to being a world-class CX organization – The final commandment to providing a world-class Customer experience is Commandment X World-Class Leadership. Every world-class Customer service organization is world-class to work for. And that takes world-class leadership to provide the passion, inspiration, and discipline to all employees. Being a great leader is about getting the most out of your people and inspiring them every day to see how much potential they have and how important their contributions are overall to the company. While this is the final commandment, it is the most important, having the biggest impact and responsibility for the success of all 10. 


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