John DiJulius | Customer Experience Blog

Employee Peer Pressure; Most Admired Companies
March 11, 2015, 8:15 am
Filed under: Customer Service

The following is written by Dave Murray, Experience Engineer for The DiJulius Group

Flying High – I am always happy when I get to fly on Southwest Airlines. Not because of their unique boarding procedure, and not because their flight attendants are typically more entertaining than most. The reason that I like to fly Southwest is because I always feel invigorated after reading Southwest’s in-flight magazine. The “You Made Our Day” feature in the magazine each month is made up of letters from Customers that had “their day made” by a Southwest team member. And we are not talking about one or two letters either. Each month, two pages are full of stories sent in from Customers across the country.

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