John DiJulius | Customer Experience Blog


The end of Customer service training; No magic bullet; Calls still rule
January 28, 2015, 8:17 am
Filed under: Customer Service

No more training needed – We have heard it all: “I don’t have time to train our employees on Customer service” or “Customer service training is too expensive” or “It doesn’t work, they just go back to their old habits anyway” and “We do train them, on the first day of orientation we tell our employees to exceed Customer’s expectations.” So we listened and are helping you eliminate the need to train your employees on the art of Customer service. The vast majority of businesses view Customer service training as an expense versus an investment and barely train their employees on the soft skills, relationship building, and service recovery anyway. So instead of fighting the battle of the old-thinking paradigm, The DiJulius Group has come up with a revolutionary, back-through device that will eliminate the need to train your employees on Customer service and you actually will get better results! Sounds too good to be true? Introducing the ZAPPER! 

Continue Reading Full Article on TheDiJuliusGroup.com

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