John DiJulius | Customer Experience Blog


Top 8 eServices of 2014
January 7, 2015, 5:22 pm
Filed under: Customer Service
In case you missed it – The 8 most popular eServices of 2014 were the following. (I suggest printing them out, reading and sharing them with your management team.)

 

1. The 9 things your Customers do not want to hear – The majority of employees at most businesses uses these phrases. Make sure they are not being said by anyone at your organization. The 9 things your Customers do not want to hear

 

2. 10 stories how “policy” will kill brand loyalty – Customers hate hearing the words, “Our policy is…” and even worse, employees love to use it as a crutch. Remove ‘Policy’ from your company’s vocabulary. 10 stories how “policy” will kill brand loyalty

 

3. How can you be the company your Customers cannot live without? The more people you can make feel like they cannot live without your brand, the closer you are to making price irrelevant. How can you be the company your Customers cannot live without?

 

4. Call Centers are dead – Often the contact/call center is the only interaction Customers ever have with companies, which would then make sense that organizations should ensure they have an incredible experience. Unfortunately, that is typically not the case. Call Centers are dead

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1 Comment

Right here is the perfect blog for anyone who would like to
find out about tthis topic. You know so much its almost hard to argue with you (not that I reallyy
will need to…HaHa). You definitely putt a fresh spin on a topikc that’s
been discussed for decades. Excellent stuff, juust
great!

Comment by contact centre




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