John DiJulius | Customer Experience Blog

3 Amazing Holiday Service Stories; The 3 must read books for 2015
December 17, 2014, 5:03 pm
Filed under: Customer Service

Need to get into the holiday spirit and be inspired to go Above & Beyond for your Customers? Check out the following three holiday stories:

1)     Christmas Flies to the Dominican Republic – WestJet has done it again. Last year the Canadian airline shocked travelers by asking them to share their Christmas wishes with an electronic Santa on their departing flights and had those gifts waiting for them by the time their flights landed. This year WestJet brought Santa Claus, snow, a ton of gifts — and most importantly — a Christmas Miracle to the people of Dominican Republic. Check it out!

2)     Police pull over drivers and give presents instead of traffic tickets – The Police Department of Lowell, Michigan, stopped unsuspecting drivers for minor traffic violations and then engaged with them about how their Christmas shopping was going and what their family would like for Christmas.  Listening in were Santa’s, who quickly went to local stores purchasing, wrapping and delivering the presents to the officer and detained driver within 15 minutes. In all, some 50 drivers received about 30 presents worth about $7,000 and most importantly, no tickets! You must watch this amazing surprise.

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1 Comment

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Comment by Yvonne

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