John DiJulius | Customer Experience Blog


9 Worst Customer Service Stories of 2014
December 3, 2014, 6:24 pm
Filed under: Customer Service

9 Worst Customer Service Stories of 2014 – Check out these nine Customer service fiascos of 2014:

9.     Manager fired for poor responses to negative reviews –  After receiving online complaints from Customers, a hotel manager posts responses such as “What do you expect for so little cash?” and “Thanks for your money, sucker. Long may the idiot line continue.” Manager fired for poor responses to negative reviews

8.    The 2014 Customer service Hall of Shame – See who made the 2014 Customer Service Hall of shame list compiled by 24/7 Wall St.

7.    Kids can be seen, but not heard – A restaurant banned guests with strollers, high chairs, or booster seats. In addition, it displayed a sign that read, “Children crying or making loud noises are a distraction to other diners, and as such are not allowed in the dining room.” Kids can be seen, but not heard
 
6.  Major league baseball team owner tells unhappy fans to stay home – The Colorado Rockies owner sent fans messages such as, “If the experience is that bad, don’t come to the games.” Major league baseball team owner tells unhappy fans to stay home


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