John DiJulius | Customer Experience Blog


The Customer Service Revolution Book is available to order!
November 6, 2014, 7:20 am
Filed under: Customer Service

John’s new book! The Customer Service Revolution: Overthrow Conventional Business, Inspire Employees, and Change the World (January 2015 Greenleaf Books) – In today’s world, it is all about rapid transactions versus genuine interactions. John DiJulius illustrates ways to teach every member of your organization to have empathy and compassion for their Customers, internally and externally, which builds relationships, creates emotional connection and fosters brand loyalty. The Customer Service Revolution is a practical-and entertaining- guide to offering exceptional experiences, which is currently one of the only sustainable differentiators among competing businesses.

Be the brand people cannot live without – Learn how numerous companies have made Customer service their biggest competitive advantage, are dominating their industries, and are making price irrelevant! Learn ways to teach every member of your organization to have empathy and compassion for their Customer, internally and externally, which builds relationships and creates emotional connection and brand loyalty.

Praise –

“In this hyper-connected, hyper-informed let-the-seller-beware world, the old rules of customer service just don’t apply. John DiJulius gets that. He also knows that service comes from a happy heart. You’ll learn something valuable about customer relations, sure. But you can learn something even more important from this book: How to be a better person.”

-DANIEL H. PINK, New York Times bestselling author of To Sell Is Human and Drive

 

“This is not only a book that every manager should read, but also every employee. If you want to take advantage of what John DiJulius teaches, then everyone must be part of the customer service revolution.”

– SHEP HYKEN , customer service expert and New York Times bestselling author of The Amazement Revolution

 

“John DiJulius is leading a radical rethinking of customer service that can revolutionize your business. This book will become the new standard for how we think about customer service and competitive advantage.”

-Joe Calloway, author of Be the Best at What Matters Most

 

“DiJulius’s commitment to ‘changing the world’ comes at a time in business history when it is desperately needed. Advancements in technology and efficiency, coupled with an expanding global economy, have led to an unparalleled competitive landscape. Ultimately, service is the only differentiator. The Customer Service Revolution is a straightforward blueprint for building sustainable advantage in any industry and is a must-read for anyone looking to build world-class experiences.”

-Derek Kaivani, director of PwC Experience, PricewaterhouseCoopers

“John DiJulius is the real deal. He will show you how to create a customer service revolution so powerful that your price will become irrelevant. He is a master at creating the exclusive experience and is the world’s expert on dazzling customers. Do yourself a favor and drop everything you’re doing and read this book-it’s worth it!”

-Rory Vaden, cofounder of Southwestern Consulting and New York Times best-selling author of Take the Stairs

 

Order yours today – The Customer Service Revolution is certain to be best-seller, and will be available January 2015. Pre-order your copy of The Customer Service Revolution. If you are interested in bulk orders for your staff contact Nicole at 440-443-0028 or nicole@thedijuliusgroup.com

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