John DiJulius | Customer Experience Blog


2014 Customer Service Hall of Fame and Hall of Shame lists are out
September 30, 2014, 7:32 am
Filed under: Customer Service

The 2014 Customer service Hall of Fame – 24/7 Wall St. commissioned Zogby Analytics to conduct an on-line national survey in which 2,500 randomly chosen respondents rated Customer service at 150 of the best-known companies in the country. Fifteen industries are represented in the study. It probably won’t surprise you that for the fifth consecutive time, the highest-rated company was Amazon.com.

Top 5 on Customer Service Hall of Fame:


1. Amazon.com – As the largest on-line shopping site in the world, it offers a level of convenience that is difficult for other businesses to match. The company’s roots as a technology company also help Customer service. The site maintains the Customers’ purchase history and makes suggestions accordingly.  To the extent that Customer service leads to better financial performance, Amazon.com is clearly doing something right. The on-line retailer reported sales of $74.5 billion last year —nearly triple the 2009 sales of $24.5 billion!  Read past eService about Amazon To be the most Customer-centric company in the world.

Related: How Cleveland has become the Customer service capital of the world

2. Hilton Worldwide has the best Customer service of any hotel company in the United States. The company has a long track record of pioneering new initiatives to win the satisfaction of its guests. Hilton has been able to maintain its Customer service focus despite being one of the largest hotel chains in the world, with over $9.7 billion in revenue and more than 4,000 hotels and resorts system wide.

3. Marriott International – Marriott has been among Fortune’s “100 Best Companies to Work For” every year since the magazine started producing the list in 1998, one of only a handful of companies to achieve this. Read past eService about Marriott Empathy outweighs Action.

4. Chick-fil-A  is the sole restaurant in the 2014 Customer Service Hall of Fame. Chick-fil-A’s Customer service track record includes a number of innovative ideas. The chain’s employees appear to be satisfied as well. In 2014, Chick-fil-A was rated one of the best companies to work for by Glassdoor.com. Read past eService about Chick-fil-A To make every guest feel cared for in way that cannot be duplicated.

Continue reading the full article on TheDiJuliusGroup.com

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