John DiJulius | Customer Experience Blog


ATM delivers world-class service; Restaurant bans all kids; Cell phone turns into hotel room key
A Secret Service ATM – A Canadian Bank, TD Bank, thanks their most regular Customers in the most personalized and heartfelt way. Being a “regular” means you build relationships with employees. And if the employees are trained well, listening and recording your Customer intelligence, a business can provide Secret Service. TD Bank demonstrates this better than anyone I have ever seen, as they turn their ATMs into “Automated Thanking Machines.” Wait ’til you see their Customers’ reactions to the amazing surprises TD Bank delivers in this 4 minute must see video, which has been viewed over 11 million times already.

Read John’s full article on TheDiJuliusGroup.com…

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8 Comments

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This is awesome. I love it. I had tears when the elderly lady received the tickets to see her daughter who has cancer. Just amazing that they can do this for their clients.

Comment by Erica Evans

I had the same reaction

Comment by The DiJulius Group




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