John DiJulius | Customer Experience Blog


Do you suffer from MSA, and what is more important than IQ?
June 17, 2014, 12:20 pm
Filed under: Customer Service

The Connected Customer – In an article titled “Brian Solis’ Vision of the Future: Connected Customers,” he discusses how businesses need to acquire the “connected Customer.”  You probably know some connected Customers. They are ones who just had the amazing social event, right after they got back from a wonderful vacation. And how do you know about all of this? Because they tell practically everybody about it – before, during and after the experience, by capturing the moment and putting it on Facebook, Twitter, and Instagram.  Solis points out that today we are living in a connected lifestyle – one that’s digital and increasingly mobile. The connected Customer has changed people’s behaviors and expectations; the more connected, the more informed and empowered a person becomes. Have you targeted connected Customers?

Read full article…

Advertisements
Comments Off on Do you suffer from MSA, and what is more important than IQ?





Comments are closed.



%d bloggers like this: