5 steps to a successful Customer service initiative
April 7, 2014, 4:37 pm
Filed under: Client Services, Competition, Customer Experience, Customer Service, Customer Service Consulting, Customer Service quotes, Customer Service Revolution, Customer Service skills, Customer Service Training, Customer Service Vision, CXO, implementation and execution, John DiJulius, Non-Negotiable Standards, Patient Experience, Patient Services, Secret Service, World-Class, X Commandments to Providing a World-Class Customer Experience, Zero Risk
Filed under: Client Services, Competition, Customer Experience, Customer Service, Customer Service Consulting, Customer Service quotes, Customer Service Revolution, Customer Service skills, Customer Service Training, Customer Service Vision, CXO, implementation and execution, John DiJulius, Non-Negotiable Standards, Patient Experience, Patient Services, Secret Service, World-Class, X Commandments to Providing a World-Class Customer Experience, Zero Risk
Every company is guilty of having a bunch of great ideas and incredible initiatives born in a meeting room only to eventually fizzle out and die, leaving the management team frustrated and cynical and the employees skeptical about what is the next program of the year, flavor of the month, or management by best seller.
Johnism
~Sam Walton
|
John R. DiJulius III best-selling author, consultant, and keynote speaker, is the President of The DiJulius Group, the leading Customer experience consulting firm in the nation. He blogs on Customer experience trends and best practices. Learn more about The DiJulius Group or The Secret Service Summit, America’s #1 Customer Service Conference.
Advertisements
Comments Off on 5 steps to a successful Customer service initiative