Filed under: Client Services, Customer Experience, Customer Service, Customer Service Revolution, Secret Service, X Commandments to Providing a World-Class Customer Experience
Benson Kearley – Benson Kearley IFG, headquartered in Toronto, Canada, is not your typical insurance agency, because Stephen Kearely is not your typical President of a company. BKIFG is obsessed with providing a world-class experience to both Customers and employees, and it is paying off huge dividends by their exponential growth.
Secret Service Allowance – A few years ago BKIFG started one of my favorite Secret Service systems called the
Dream On – Another incredible system Benson Kearley employs is the Dream On program for their employees. I got to witness this first hand when they granted two recipients their dreams. One of the employees awarded received transportation for a year to and from work, because she was currently taking 2-3 buses everyday both ways to make the commute. There wasn’t a dry eye in the room. The basic premise of the program is this: any dream, big or small, can be submitted for consideration. Dreams are awarded a minimum of twice a year. If a dream is not selected, it remains in the ‘dream pool’ for future consideration.
The UniQlo Experience – A Japanese company that is the fourth largest fashion retailer in the world, now has only six stores in the US. It has aggressive plans, however, to open over 200 new stores in the next six years and become the #1 retailer in the world. After researching them, I wouldn’t bet against them.
Aveda Salons join the revolution – check out this video!
The easiest Customer to get is the one you already have.
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John R. DiJulius III best-selling author, consultant, and keynote speaker, is the President of The DiJulius Group, the leading Customer experience consulting firm in the nation. He blogs on Customer experience trends and best practices. Learn more about The DiJulius Group or The Secret Service Summit, America’s #1 Customer Service Conference.
2 Comments
My brother’s ex-fiance went to NY city and works for UniQlo and loves it!! She was supposed to go to Japan but when the tsunami hit March 2011 her plans changed and they sent her to NY instead! She loves it there and it does sound like a great company and it also sounds like she got in at a good time with the impending growth! So I have a contact there if you would ever like to speak with her.
Sincerely,
Lara Wicklund
Comment by Lara Wicklund June 12, 2013 @ 9:32 amRefractive Surgery Coordinator
MidWest EyeCenter
513-201-1213
Thanks Lara, i appreciate it!
Comment by The DiJulius Group June 13, 2013 @ 2:30 pm