John DiJulius | Customer Experience Blog


A Service Vision Test

Let’s see how your company does on the Service Vision test, answer the following true or false. This test will show you were you have opportunity for improvement in creating a world-class customer experience. Based on the Company Service Aptitude Test by The DiJulius Group (www.thedijuliusgroup.com/SAT) from the best selling book What’s the Secret?

Commandment I Service Vision – A clear purpose of why the business exists
1. Our company has a strong service vision statement which
instills service passion in all employees.
2. Our employees can articulate what our service vision is.
3. Our employees are educated on how critical their
role is in successfully delivering our service vision.
4. Our company constantly articulates our service vision to all NEW employees during
their orientation.
5. Our company constantly articulates our service vision to all EXISTING employees through various communications (i.e., signage, meetings).

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