<?xml version="1.0" encoding="UTF-8"?>
<!-- generator="wordpress.com" -->
<urlset xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://www.sitemaps.org/schemas/sitemap/0.9" xsi:schemaLocation="http://www.sitemaps.org/schemas/sitemap/0.9 http://www.sitemaps.org/schemas/sitemap/0.9/sitemap.xsd"><url><loc>http://blog.thedijuliusgroup.com/2012/02/01/commandment-vi-implementation-and-execution-how-to-go-from-ideas-on-paper-to-consistently-executed-concepts/</loc><lastmod>2012-01-31T20:18:17+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://blog.thedijuliusgroup.com/2012/01/27/priming-their-minds/</loc><lastmod>2012-01-27T13:19:33+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://blog.thedijuliusgroup.com/2012/01/11/what-is-secret-service-and-why-is-it-secret-2/</loc><lastmod>2012-01-10T20:58:19+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://blog.thedijuliusgroup.com/2012/01/04/new-year-new-focus/</loc><lastmod>2012-01-03T20:58:46+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://blog.thedijuliusgroup.com/2011/12/23/seasons-greetings-from-the-dijulius-group/</loc><lastmod>2011-12-23T14:40:25+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://blog.thedijuliusgroup.com/2011/12/14/do-you-know-what-your-customers-want-from-you/</loc><lastmod>2011-12-14T14:42:44+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://blog.thedijuliusgroup.com/2011/11/30/2011-secret-service-summit-recap/</loc><lastmod>2011-11-30T23:27:40+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://blog.thedijuliusgroup.com/2011/11/17/getting-to-benny/</loc><lastmod>2011-11-17T15:46:10+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://blog.thedijuliusgroup.com/2011/10/24/you-can%e2%80%99t-change-the-experience-until-you-change-the-paradigm/</loc><lastmod>2011-10-25T00:07:54+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://blog.thedijuliusgroup.com/2011/10/26/it%e2%80%99s-bad-service-when-your-customers-need-to-read-the-fine-print/</loc><lastmod>2011-10-24T21:35:41+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://blog.thedijuliusgroup.com/2011/10/18/fab-five-%e2%80%9ces%e2%80%9d-pre-hire-screening-tool-engagement-indicator-service-aptitude-index-quote-of-the-week/</loc><lastmod>2011-10-18T00:52:21+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://blog.thedijuliusgroup.com/2011/10/16/x-commandments-for-providing-a-world-class-customer-experience/</loc><lastmod>2011-10-17T01:00:45+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://blog.thedijuliusgroup.com/2011/10/12/pret-a-manger/</loc><lastmod>2011-10-11T20:44:59+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://blog.thedijuliusgroup.com/2011/10/06/favorite-steve-jobs-quotes/</loc><lastmod>2011-10-07T22:49:11+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://blog.thedijuliusgroup.com/2011/10/05/whatever-whenever/</loc><lastmod>2011-10-19T18:42:15+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://blog.thedijuliusgroup.com/2011/10/04/how-well-are-you-training-to-provide-a-world-class-customer-experience/</loc><lastmod>2011-10-04T15:19:56+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://blog.thedijuliusgroup.com/2011/09/28/starbucks-un-commoditization/</loc><lastmod>2011-09-28T17:00:32+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://blog.thedijuliusgroup.com/2011/09/26/it-is-bad-service-when-your-customers-need-to-read-the-fine-print/</loc><lastmod>2011-10-05T20:24:19+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://blog.thedijuliusgroup.com/2011/09/21/daymaker-revolution-valet-attendant-to-president-david-wagner-free-teleseminar-quote-of-the-week/</loc><lastmod>2011-09-21T14:08:33+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://blog.thedijuliusgroup.com/2011/09/19/a-title-with-a-promise/</loc><lastmod>2011-09-19T15:00:27+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://blog.thedijuliusgroup.com/2011/09/14/service-aptitude-test-on-your-non-negotiable-standards-secret-service-systems/</loc><lastmod>2011-09-14T15:20:19+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://blog.thedijuliusgroup.com/2011/09/13/service-aptitude-test-on-creating-on-your-culture/</loc><lastmod>2011-09-13T18:06:46+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://blog.thedijuliusgroup.com/2011/09/12/world-class-service-sins/</loc><lastmod>2011-09-12T12:26:52+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://blog.thedijuliusgroup.com/2011/09/09/a-service-vision-test/</loc><lastmod>2011-09-09T16:57:36+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://blog.thedijuliusgroup.com/2011/09/07/world-class-is-not-prejudice-chick-fil-a-40-years-of-double-digit-sales-growth-do-your-customers-have-permission-to-spend-more-money-3-must-dos-for-social-media-management/</loc><lastmod>2011-09-07T15:27:25+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://blog.thedijuliusgroup.com/2009/10/06/the-zappos-buzz/</loc><lastmod>2011-09-07T13:25:56+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://blog.thedijuliusgroup.com/2011/09/06/the-best-customer-service-companies-are-also-the-most-paranoid/</loc><lastmod>2011-09-06T05:37:35+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://blog.thedijuliusgroup.com/2011/09/01/rapid-decline-in-people-skills/</loc><lastmod>2011-09-04T15:57:33+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://blog.thedijuliusgroup.com/2011/09/01/restaurants-on-the-run-michael-caito-steve-jobs-farewell-british-airlines/</loc><lastmod>2011-09-01T17:43:22+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://blog.thedijuliusgroup.com/2011/08/30/cracking-the-code-to-world-class-service/</loc><lastmod>2011-08-30T20:18:00+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://blog.thedijuliusgroup.com/2011/08/29/the-state-of-service/</loc><lastmod>2011-08-29T16:25:48+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://blog.thedijuliusgroup.com/2011/08/26/when-the-brand%e2%80%99s-message-contradicts-the-customer%e2%80%99s-experience/</loc><lastmod>2011-08-26T11:46:07+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://blog.thedijuliusgroup.com/2011/08/25/what-is-secret-service-and-why-is-it-secret/</loc><lastmod>2011-08-25T21:58:43+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://blog.thedijuliusgroup.com/2011/08/23/the-secret-weapon-for-driving-revenue-price-or-experience-wars-full-disclosure/</loc><lastmod>2011-08-22T23:24:13+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://blog.thedijuliusgroup.com/2011/08/22/take-the-company-service-aptitude-test/</loc><lastmod>2011-08-22T21:01:23+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://blog.thedijuliusgroup.com/2011/08/19/become-a-certified-secret-service-agent/</loc><lastmod>2011-08-19T14:34:58+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://blog.thedijuliusgroup.com/2011/08/18/proficient-or-nice-why-do-we-have-to-choose/</loc><lastmod>2011-08-18T15:36:59+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://blog.thedijuliusgroup.com/2011/08/17/3-2-1-2/</loc><lastmod>2011-08-17T14:43:04+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://blog.thedijuliusgroup.com/2011/08/17/its-about-time-amazons-bezos-the-new-word-of-mouth/</loc><lastmod>2011-08-17T14:20:30+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://blog.thedijuliusgroup.com/2011/08/16/power-to-the-people/</loc><lastmod>2011-08-16T18:25:00+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://blog.thedijuliusgroup.com/2011/08/12/are-you-getting-enough-complaints/</loc><lastmod>2011-08-12T13:28:06+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://blog.thedijuliusgroup.com/2011/08/11/making-it-personal/</loc><lastmod>2011-08-11T20:59:49+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://blog.thedijuliusgroup.com/2011/08/10/experience-tax/</loc><lastmod>2011-08-10T14:12:17+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://blog.thedijuliusgroup.com/2011/08/09/father-of-the-century/</loc><lastmod>2011-08-09T17:45:37+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://blog.thedijuliusgroup.com/2011/08/04/found-money-business-is-personal-keeping-the-momentum-customer-service-incentive-not-making-the-customer-wrong-quote-of-the-week/</loc><lastmod>2011-08-04T19:47:10+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://blog.thedijuliusgroup.com/2011/08/02/world-class-e-commerce-e-commerce-non-negotiable-standards-amazon-com-called-me/</loc><lastmod>2011-08-02T14:10:41+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://blog.thedijuliusgroup.com/2011/08/01/experience-tax-dan-pinks-findings-tom-peters/</loc><lastmod>2011-08-01T14:34:46+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://blog.thedijuliusgroup.com/2011/07/29/how-well-do-you-know-your-customers/</loc><lastmod>2011-07-29T18:51:10+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://blog.thedijuliusgroup.com/2011/07/29/traveler-sins/</loc><lastmod>2011-07-29T13:59:13+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://blog.thedijuliusgroup.com/2011/07/28/revolutionizing-your-industry/</loc><lastmod>2011-07-28T23:00:15+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://blog.thedijuliusgroup.com/2011/07/27/changing-the-world-by-creating-a-customer-service-revolution%e2%80%a6/</loc><lastmod>2011-07-27T21:50:17+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://blog.thedijuliusgroup.com/2011/07/27/what-is-the-service-aptitude-of-your-employees/</loc><lastmod>2011-07-27T17:19:26+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://blog.thedijuliusgroup.com/2011/07/27/too-task-focused/</loc><lastmod>2011-07-27T12:59:31+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://blog.thedijuliusgroup.com/2011/07/26/httpmyemail-constantcontact-comtraining-resources-to-deliver-world-class-experiences-htmlsoid1101238843116aidv5j2mkq-al8/</loc><lastmod>2011-07-26T21:52:05+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://blog.thedijuliusgroup.com/2011/07/25/unplug-on-vacatkon/</loc><lastmod>2011-07-26T00:16:36+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://blog.thedijuliusgroup.com/2011/07/25/tdg-clients-recognized-as-world-class/</loc><lastmod>2011-07-26T00:07:02+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://blog.thedijuliusgroup.com/2011/05/20/reverse-secret-service-at-westin-hotels-similarities-between-your-employees-jobs-and-disneys-cast-members-southwest-airlines-rapping-flight-attendant-steve-jobs-quote/</loc><lastmod>2011-05-20T16:30:59+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://blog.thedijuliusgroup.com/2011/05/04/five-below-puts-their-employees-in-the-shoes-of-the-customer-take-the-c-sat-policy-is-bad-forget-about-the-eye-rollers/</loc><lastmod>2011-05-16T19:55:49+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://blog.thedijuliusgroup.com/2011/03/22/it-isnt-their-fault-they-dont-know-any-better/</loc><lastmod>2011-04-07T14:56:41+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://blog.thedijuliusgroup.com/2011/03/07/zero-risk/</loc><lastmod>2011-03-06T01:33:09+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://blog.thedijuliusgroup.com/2011/02/23/are-you-getting-enough-complaints-no-news-is-sometimes-bad-news/</loc><lastmod>2011-02-22T23:06:42+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://blog.thedijuliusgroup.com/2011/02/15/is-your-training-contradicting-what-you-are-preaching-company-leadership-sends-the-message-to-employee-that-service-is-not-important/</loc><lastmod>2011-02-15T20:50:54+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://blog.thedijuliusgroup.com/2011/01/04/the-six-components-of-a-customers-experience/</loc><lastmod>2011-01-05T04:52:38+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://blog.thedijuliusgroup.com/2010/10/27/customer-service-is-an-investment-service-is-even-more-important-in-tough-economic-times/</loc><lastmod>2010-10-26T13:57:41+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://blog.thedijuliusgroup.com/2010/10/05/training-to-provide-a-world-class-experience/</loc><lastmod>2010-10-06T15:05:15+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://blog.thedijuliusgroup.com/2010/09/01/everything-speaks-customer-service-is-projected-in-many-different-ways/</loc><lastmod>2010-09-02T17:18:14+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://blog.thedijuliusgroup.com/2010/08/24/678/</loc><lastmod>2010-08-26T19:20:21+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://blog.thedijuliusgroup.com/2010/08/17/remember-to-bring-the-orchestra/</loc><lastmod>2010-08-18T02:38:17+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://blog.thedijuliusgroup.com/2010/08/03/wow-your-customers-3-keys-for-delivering-great-customer-service/</loc><lastmod>2010-08-03T18:45:56+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://blog.thedijuliusgroup.com/2010/06/30/figuring-out-what-our-customers-are-truly-buying-from-us-is-the-secret/</loc><lastmod>2010-08-02T14:09:45+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://blog.thedijuliusgroup.com/2010/07/27/empathy-outweighs-action/</loc><lastmod>2010-07-28T03:48:11+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://blog.thedijuliusgroup.com/2010/07/15/if-you-want-to-provide-a-memorable-experience-employ-memorable-people/</loc><lastmod>2010-07-15T21:00:42+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://blog.thedijuliusgroup.com/2010/06/16/key-to-a-service-oriented-culture-is-employing-people-with-service-dna-by-john-dijulius/</loc><lastmod>2010-06-20T02:19:42+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://blog.thedijuliusgroup.com/2010/06/09/why-by-nicole-flesher/</loc><lastmod>2010-06-09T02:10:23+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://blog.thedijuliusgroup.com/2010/06/02/becoming-world-class-is-not-an-event-its-a-cultural-evolution-by-john-dijulius/</loc><lastmod>2010-06-03T15:19:54+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://blog.thedijuliusgroup.com/2010/05/12/5-hours-of-service-by%c2%a9jeff-nischwitz/</loc><lastmod>2010-05-12T05:41:21+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://blog.thedijuliusgroup.com/2010/05/06/johnni-to-be-a-buckeye/</loc><lastmod>2010-05-07T03:18:31+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://blog.thedijuliusgroup.com/2010/05/05/our-army-is-getting-bigger-the-revolution-is-getting-stronger/</loc><lastmod>2010-05-05T04:39:20+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://blog.thedijuliusgroup.com/2010/04/21/have-you-truly-benefitted-from-this-recession-like-others-have/</loc><lastmod>2010-04-21T05:12:31+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://blog.thedijuliusgroup.com/2010/04/08/3-2-1/</loc><lastmod>2010-05-12T13:51:33+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://blog.thedijuliusgroup.com/2010/04/01/proficient-or-nice/</loc><lastmod>2010-04-10T02:37:44+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://blog.thedijuliusgroup.com/2010/03/18/whats-the-real-service-aptitude-level-of-your-company/</loc><lastmod>2010-03-22T01:33:20+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://blog.thedijuliusgroup.com/2010/03/10/are-your-employees-prepared-to-make-things-right/</loc><lastmod>2010-03-10T21:46:43+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://blog.thedijuliusgroup.com/2010/03/02/you-say-you-have-relationships-with-your-customers-prove-it/</loc><lastmod>2010-03-11T02:49:55+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://blog.thedijuliusgroup.com/2010/02/24/customer-satisfaction-and-stock-prices/</loc><lastmod>2010-02-25T14:56:32+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://blog.thedijuliusgroup.com/2010/02/11/are-you-fishing-when-the-fish-are-biting/</loc><lastmod>2010-02-12T02:41:49+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://blog.thedijuliusgroup.com/2010/01/19/if-you-know-it-use-it/</loc><lastmod>2010-02-12T02:37:44+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://blog.thedijuliusgroup.com/2010/02/02/do-employees-need-to-be-rewarded-to-deliver-world-class/</loc><lastmod>2010-02-12T02:37:25+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://blog.thedijuliusgroup.com/2010/01/05/world-class-service/</loc><lastmod>2010-01-13T01:08:44+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://blog.thedijuliusgroup.com/2010/01/12/utilizing-your-companys-customer-intelligence/</loc><lastmod>2010-01-13T01:06:10+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://blog.thedijuliusgroup.com/2009/12/14/your-customer-service-is-either-working-for-you-or-against-you/</loc><lastmod>2009-12-14T21:00:10+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://blog.thedijuliusgroup.com/2009/11/25/extreme-service/</loc><lastmod>2009-11-25T07:23:29+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://blog.thedijuliusgroup.com/2009/10/26/welcome-to-the-new-era-of-customer-service/</loc><lastmod>2009-10-30T16:19:07+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://blog.thedijuliusgroup.com/2009/10/12/the-carter-mario-experience/</loc><lastmod>2009-11-27T17:33:55+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://blog.thedijuliusgroup.com/2009/09/22/the-recession-is-a-terrible-thing-to-waste/</loc><lastmod>2009-09-23T02:02:17+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://blog.thedijuliusgroup.com/2009/08/25/bad-rules/</loc><lastmod>2009-10-03T03:49:15+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://blog.thedijuliusgroup.com/2009/08/19/six-simple-service-solutions/</loc><lastmod>2009-08-26T12:16:11+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://blog.thedijuliusgroup.com/2009/08/11/coming-out-of-the-recession-%e2%80%93-creating-an-opportunity-mindset/</loc><lastmod>2009-08-11T20:02:53+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://blog.thedijuliusgroup.com/2009/08/04/the-most-vital-resources-for-business-owners/</loc><lastmod>2009-08-05T03:57:58+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://blog.thedijuliusgroup.com/2009/06/23/turning-a-customer-service-crisis-into-customer-service-revolution/</loc><lastmod>2009-07-14T19:11:52+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>http://blog.thedijuliusgroup.com/about/</loc><lastmod>2009-06-22T14:09:53+00:00</lastmod><changefreq>weekly</changefreq><priority>0.6</priority></url><url><loc>http://blog.thedijuliusgroup.com/</loc><changefreq>daily</changefreq><priority>1.0</priority><lastmod>2012-01-31T20:18:17+00:00</lastmod></url></urlset>

