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		<title>You Can&#8217;t Afford to Not Invest in Customer Service Training</title>
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		<pubDate>Wed, 23 May 2012 13:16:54 +0000</pubDate>
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		<description><![CDATA[You Can&#8217;t Afford Not to Invest in Customer Service Training Expense or Investment - The leading excuse for why companies either do not train at all on soft-skill customer service, or train very little, is budget. However, when you see low satisfaction scores, low loyalty, increasing customer defection, and businesses needing to engage in the price [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.thedijuliusgroup.com&#038;blog=8279053&#038;post=1414&#038;subd=thedijuliusgroup&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
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		<title>World Class Starts at the Top</title>
		<link>http://blog.thedijuliusgroup.com/2012/05/17/world-class-starts-at-the-top/</link>
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		<pubDate>Thu, 17 May 2012 13:18:39 +0000</pubDate>
		<dc:creator>The DiJulius Group</dc:creator>
				<category><![CDATA[Client Services]]></category>
		<category><![CDATA[Customer Experience]]></category>
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		<category><![CDATA[Patient Experience]]></category>
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		<guid isPermaLink="false">http://blog.thedijuliusgroup.com/?p=1390</guid>
		<description><![CDATA[  World Class Starts at the Top   There are two primary reasons why many companies will never dramatically improve their customer service levels: 1) Executive Sponsorship, and 2) Service Aptitude at the top. Executive Sponsorship - It is a proven fact that any big initiative, project, or revolution has to have the support of [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.thedijuliusgroup.com&#038;blog=8279053&#038;post=1390&#038;subd=thedijuliusgroup&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
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		<title>Secret Service System Implementation Criteria</title>
		<link>http://blog.thedijuliusgroup.com/2012/05/09/secret-service-system-implementation-criteria/</link>
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		<pubDate>Wed, 09 May 2012 13:16:16 +0000</pubDate>
		<dc:creator>The DiJulius Group</dc:creator>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Customer Service]]></category>
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		<category><![CDATA[Secret Service]]></category>

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		<description><![CDATA[Secret Service System Implementation Criteria      There is definitely a challenge when companies are trying to improve their customer experience. Yet most companies are running thin, not wanting to add complexity to the front-line employees&#8217; jobs, not wanting to add expensive new technology or additional staff. While there definitely are times when those things [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.thedijuliusgroup.com&#038;blog=8279053&#038;post=1357&#038;subd=thedijuliusgroup&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
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