<?xml version="1.0" encoding="UTF-8"?>
<rss version="2.0"
	xmlns:content="http://purl.org/rss/1.0/modules/content/"
	xmlns:wfw="http://wellformedweb.org/CommentAPI/"
	xmlns:dc="http://purl.org/dc/elements/1.1/"
	xmlns:atom="http://www.w3.org/2005/Atom"
	xmlns:sy="http://purl.org/rss/1.0/modules/syndication/"
	xmlns:slash="http://purl.org/rss/1.0/modules/slash/"
	xmlns:georss="http://www.georss.org/georss" xmlns:geo="http://www.w3.org/2003/01/geo/wgs84_pos#" xmlns:media="http://search.yahoo.com/mrss/"
	>

<channel>
	<title>John DiJulius &#124; Customer Experience Blog</title>
	<atom:link href="http://blog.thedijuliusgroup.com/feed/" rel="self" type="application/rss+xml" />
	<link>http://blog.thedijuliusgroup.com</link>
	<description>Changing the World by creating a Customer Service Revolution</description>
	<lastBuildDate>Fri, 27 Jan 2012 13:19:37 +0000</lastBuildDate>
	<language>en</language>
	<sy:updatePeriod>hourly</sy:updatePeriod>
	<sy:updateFrequency>1</sy:updateFrequency>
	<generator>http://wordpress.com/</generator>
<cloud domain='blog.thedijuliusgroup.com' port='80' path='/?rsscloud=notify' registerProcedure='' protocol='http-post' />
<image>
		<url>http://1.gravatar.com/blavatar/f5d6f98d11b5ef813b853449d79816a9?s=96&#038;d=http%3A%2F%2Fs2.wp.com%2Fi%2Fbuttonw-com.png</url>
		<title>John DiJulius &#124; Customer Experience Blog</title>
		<link>http://blog.thedijuliusgroup.com</link>
	</image>
	<atom:link rel="search" type="application/opensearchdescription+xml" href="http://blog.thedijuliusgroup.com/osd.xml" title="John DiJulius &#124; Customer Experience Blog" />
	<atom:link rel='hub' href='http://blog.thedijuliusgroup.com/?pushpress=hub'/>
		<item>
		<title>PRIMING THEIR MINDS</title>
		<link>http://blog.thedijuliusgroup.com/2012/01/27/priming-their-minds/</link>
		<comments>http://blog.thedijuliusgroup.com/2012/01/27/priming-their-minds/#comments</comments>
		<pubDate>Fri, 27 Jan 2012 13:19:33 +0000</pubDate>
		<dc:creator>The DiJulius Group</dc:creator>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Customer Service Training]]></category>

		<guid isPermaLink="false">http://blog.thedijuliusgroup.com/?p=1175</guid>
		<description><![CDATA[I have always said, &#8220;Don&#8217;t just tell me about how a Nordstrom salesperson made a quick trip to a competitor to purchase the pair of shoes you wanted because Nordstrom was out of them. Tell me how I can get all my employees to think and act that way.&#8221; Does their behavior depend on whether [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.thedijuliusgroup.com&amp;blog=8279053&amp;post=1175&amp;subd=thedijuliusgroup&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://blog.thedijuliusgroup.com/2012/01/27/priming-their-minds/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
	
		<media:content url="" medium="image">
			<media:title type="html">thedijuliusgroup</media:title>
		</media:content>

		<media:content url="https://origin.ih.constantcontact.com/fs094/1101238843116/img/1426.jpg" medium="image" />

		<media:content url="https://origin.ih.constantcontact.com/fs094/1101238843116/img/606.gif" medium="image">
			<media:title type="html">Cameron Mitchell</media:title>
		</media:content>
	</item>
		<item>
		<title>What Is Secret Service and Why Is It Secret?</title>
		<link>http://blog.thedijuliusgroup.com/2012/01/11/what-is-secret-service-and-why-is-it-secret-2/</link>
		<comments>http://blog.thedijuliusgroup.com/2012/01/11/what-is-secret-service-and-why-is-it-secret-2/#comments</comments>
		<pubDate>Wed, 11 Jan 2012 11:55:16 +0000</pubDate>
		<dc:creator>The DiJulius Group</dc:creator>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[John DiJulius]]></category>
		<category><![CDATA[Secret Service]]></category>

		<guid isPermaLink="false">http://blog.thedijuliusgroup.com/?p=1167</guid>
		<description><![CDATA[The term Secret Service and what it represents has evolved and today, Secret Service is no longer just a book title or a term but a concept, a strategy that thousands of businesses incorporate as their value proposition, to differentiate themselves from their competitors and make superior customer service their point of difference. Out of [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.thedijuliusgroup.com&amp;blog=8279053&amp;post=1167&amp;subd=thedijuliusgroup&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://blog.thedijuliusgroup.com/2012/01/11/what-is-secret-service-and-why-is-it-secret-2/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
	
		<media:content url="" medium="image">
			<media:title type="html">thedijuliusgroup</media:title>
		</media:content>

		<media:content url="https://origin.ih.constantcontact.com/fs094/1101238843116/img/1420.jpg" medium="image" />

		<media:content url="https://origin.ih.constantcontact.com/fs094/1101238843116/img/1421.jpg" medium="image" />

		<media:content url="https://origin.ih.constantcontact.com/fs094/1101238843116/img/1404.jpg" medium="image">
			<media:title type="html">John DiJulius on Twitter</media:title>
		</media:content>
	</item>
		<item>
		<title>NEW YEAR &#8211; NEW FOCUS</title>
		<link>http://blog.thedijuliusgroup.com/2012/01/04/new-year-new-focus/</link>
		<comments>http://blog.thedijuliusgroup.com/2012/01/04/new-year-new-focus/#comments</comments>
		<pubDate>Wed, 04 Jan 2012 11:52:35 +0000</pubDate>
		<dc:creator>The DiJulius Group</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Customer Service Training]]></category>
		<category><![CDATA[Dan Pink]]></category>
		<category><![CDATA[John DiJulius]]></category>
		<category><![CDATA[Domino's Service]]></category>
		<category><![CDATA[Nestle]]></category>

		<guid isPermaLink="false">http://blog.thedijuliusgroup.com/?p=1160</guid>
		<description><![CDATA[New Year / New Focus &#8211; Kick off the year with the right frame of mind, and make it the year of reaching #1 Unfair Competitive Advantage status by creating a customer service revolution and making price irrelevant.  It is also a great time to set up a measurement and reward program that keeps everyone [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.thedijuliusgroup.com&amp;blog=8279053&amp;post=1160&amp;subd=thedijuliusgroup&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://blog.thedijuliusgroup.com/2012/01/04/new-year-new-focus/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
	
		<media:content url="" medium="image">
			<media:title type="html">thedijuliusgroup</media:title>
		</media:content>

		<media:content url="https://origin.ih.constantcontact.com/fs094/1101238843116/img/1419.jpg" medium="image">
			<media:title type="html">Nestle Above and Beyond</media:title>
		</media:content>

		<media:content url="https://origin.ih.constantcontact.com/fs094/1101238843116/img/1418.jpg" medium="image">
			<media:title type="html">Domino&#039;s App</media:title>
		</media:content>
	</item>
	</channel>
</rss>
