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	<title>John DiJulius &#124; Customer Experience Blog</title>
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	<description>Changing the World by creating a Customer Service Revolution</description>
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		<title>Commandment VI: Implementation and Execution. How to go from ideas on paper to consistently executed concepts.</title>
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		<pubDate>Wed, 01 Feb 2012 13:45:56 +0000</pubDate>
		<dc:creator>The DiJulius Group</dc:creator>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[implementation and execution]]></category>
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		<category><![CDATA[John DiJulius]]></category>
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		<description><![CDATA[Consistency and Continuity The two most important words in the success of implementing systems are consistency and continuity. Nearly every company has more ideas than it knows what to do with. Here’s a scenario familiar in every company: Some executives attend a fantastic seminar, get dozens of great ideas, and return to work all fired [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.thedijuliusgroup.com&amp;blog=8279053&amp;post=1177&amp;subd=thedijuliusgroup&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<title>PRIMING THEIR MINDS</title>
		<link>http://blog.thedijuliusgroup.com/2012/01/27/priming-their-minds/</link>
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		<pubDate>Fri, 27 Jan 2012 13:19:33 +0000</pubDate>
		<dc:creator>The DiJulius Group</dc:creator>
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		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Customer Service Training]]></category>

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		<description><![CDATA[I have always said, &#8220;Don&#8217;t just tell me about how a Nordstrom salesperson made a quick trip to a competitor to purchase the pair of shoes you wanted because Nordstrom was out of them. Tell me how I can get all my employees to think and act that way.&#8221; Does their behavior depend on whether [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.thedijuliusgroup.com&amp;blog=8279053&amp;post=1175&amp;subd=thedijuliusgroup&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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			<media:title type="html">Cameron Mitchell</media:title>
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		<title>What Is Secret Service and Why Is It Secret?</title>
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		<pubDate>Wed, 11 Jan 2012 11:55:16 +0000</pubDate>
		<dc:creator>The DiJulius Group</dc:creator>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[John DiJulius]]></category>
		<category><![CDATA[Secret Service]]></category>

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		<description><![CDATA[The term Secret Service and what it represents has evolved and today, Secret Service is no longer just a book title or a term but a concept, a strategy that thousands of businesses incorporate as their value proposition, to differentiate themselves from their competitors and make superior customer service their point of difference. Out of [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.thedijuliusgroup.com&amp;blog=8279053&amp;post=1167&amp;subd=thedijuliusgroup&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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			<media:title type="html">John DiJulius on Twitter</media:title>
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