http://blog.thedijuliusgroup.com/2009/10/26/welcome-to-the-new-era-of-customer-service/ Changing the World by creating a Customer Service Revolution Fri, 03 Feb 2012 14:53:54 +0000 hourly 1 http://wordpress.com/ http://blog.thedijuliusgroup.com/2009/10/26/welcome-to-the-new-era-of-customer-service/#comment-12 Fri, 30 Oct 2009 16:19:07 +0000 http://blog.thedijuliusgroup.com/?p=94#comment-12 John, Great article. So depressing to see the decline in customer service focus by 15% of the companies. However, in a “glass is half full” world, this is great news for the rest of us who understand the value of building customer relationships.

]]> http://blog.thedijuliusgroup.com/2009/10/26/welcome-to-the-new-era-of-customer-service/#comment-11 Fri, 30 Oct 2009 16:10:59 +0000 http://blog.thedijuliusgroup.com/?p=94#comment-11 [...] was just reading John DiJulius’ recent newsletter in which he shares the latest statistics on customer service.  In the past (survey from 1997-2007)38% of companies ranked a “3″ on a 1-5 scale in [...]

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